Business,UX/UI Design

Customer Journey Map -What Can We Get Out From It?

ChangSheng Sze Tho   1 Mar , 2016  

Customer Experience

A customer journey map is a graphical representation of a customer’s total interaction and experience with an organisation or product, across both minor and major sales channels. This journey starts from when the customer becomes aware of a particular need for a service or product, through efforts on finding a solution, choosing from various options, until he/she makes a purchase. A customer journey map may not always consist of the entire start to finish sequence description we just saw; sometimes, only few elements of a customer’s experience are enough to define that particular customer’s journey map.
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